Privacy Policy

This Privacy Policy explains how HydroBalance Guide handles personal information when you visit our website or send a booking request. We aim to collect only what is needed to respond to you.

Information we collect

When you submit the booking form, we receive the name, phone number and any optional question you choose to write. We do not ask for sensitive personal details in the form.

Like most websites, our pages may record basic technical information such as browser type and the pages you visit. This helps us keep the site working properly and understand which sections are useful.

How we use your information

We use the details you provide to contact you, confirm a convenient time and answer your question. We do not use them for unrelated purposes without your consent.

Data protection in Nigeria

We handle personal data in line with the principles of the Nigeria Data Protection Act, including lawfulness, fairness, transparency, data minimisation and security. Reasonable safeguards are used to protect information against unauthorised access.

Information is retained only for as long as needed to fulfil your request or to meet legal obligations, after which it is deleted or anonymised.

Your rights

You may ask what personal data we hold about you, request corrections, or ask us to delete details that are no longer needed. You may also withdraw consent for future contact at any time through the channels available on our website.